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  • Full Time
  • Mombasa
  • Applications have closed


To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders’ value through overseeing efficient utilization of available resources and ensure customer focus across the region.


  • Generate revenue in the branch across all subsidiary lines;
  • Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives;
  • Recruit, train and motivate intermediaries;
  • Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings and seminars;
  • Conduct Business promotions in liaison with PR staff;
  • Open up new markets and distribution channels including local check offs for Ordinary Life;
  • Identify and facilitate Branch Human Resource requirements including recruitment, appraisal, career development and resource planning, in liaison with the HR department and Regional Manager;
  • Enforcing of credit control compliance;
  • Manage loss ratios in the branch within the set limits;
  • Make interventions in the branch to maintain the established customer service standards;
  • Consistently monitor and provide market intelligence and identify potential for both business acquisition and strategic planning;
  • Enforce prudent underwriting standards in the branch and facilitate claims documentation process;
  • Carry out performance appraisal, coaching and mentoring staff;
  • Participate in planning and budgeting for the Department;
  • Keep track on new relevant development in the branch and provide intelligent feedback to the Regional Manager;and
  • Any other duties as may be assigned from time to time.

Academic, Professional and Technical Competencies

These are defined as:


Proficiency Level Description  
Essential E
Desirable D


Academic and Professional Requirements

Particulars Detail Specific Field or Qualification Need


Education Bachelor’s Degree Bachelor’s degree in Commerce or in a related field    E
  Professional Qualifications Qualification in IIK or ACII E


Behavioral Competencies

These are defined as:

  Proficiency Level  Proficiency Definitions
Level 3 Intermediate


•      Applies the competency in difficult situations.

•      Requires occasional guidance.

•      Frequently questions the status quo and looks for new ways of doing things.

•      Proactively confronts challenges in job role.

•      Regularly applies coaching and mentoring skills to team.

Level 2 Basic (B) •      Applies the competency in somewhat difficult situations.

•      Requires frequent guidance.

•      Knows when and where to refer.

•      Requires regular coaching and mentoring to attain required standards in job role

Level 1 Aware (A)


•       Applies the competency in the simplest situations.

•       Requires close and extensive guidance.


Core Competencies Proficiency Required
1. Customer Focus I
2. Business Acumen I
3. Driving Innovation I
4. Driving Business Performance I
5. Negotiation and Influence I
6. Effective Communication I


Leadership Competency Proficiency Required
                  1.        Planning and organizing I
                  2.        Accountability I
                  3.        Quality Decision Making I
                  4.         Building Partnerships I
                  5.        Continuous Learning I
                  6.         Emotional Intelligence I
                  7.         Conflict Management I


Academic, Professional and Technical Competencies Required:

Essential Knowledge/Skills and Experience Required:

•       Minimum of four (6) years’ relevant experience, two (2) of which at supervisory level.

•       Good analytical skills

•       Understanding of the working environment /competitors

•       Technical competence in insurance

•       Problem solving skills

•       Excellent knowledge of regulations by AKI and IRA

•       Computer literate in MS Office and other office applications


Desirable knowledge/skills and Experience Required:

•       Excellent interpersonal skills

•       Excellent presentation skills


Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position)
The role holder may be required to travel to distant branches or wherever the Company has interest.

Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification


If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: clearly indicating the position being applied for.

The application should reach us by close of business on 23rd April 2023. Please note only short listed candidates will be contacted. If you do not hear from us by 31st May 2023 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.



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