Claims Centre

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1. Motor
Claim form
Original police abstract
Copy of the diving licence for the person driving the vehicle during the accident
Policy excess
Assessor’s report

2. Non Motor

GPA/ PA
Claim form
Original medical expenses receipts
Pay slips for 3 months prior to the accident(for employees only)
Police Abstract if injuries are due to an road traffic accident or assault
Death certificate in case of fatal accident

WIBA:
Forms LD 104, 105,180
Agreement between the employer and employee
Pay slip for 3 months prior to the accident
Police Abstract
Death certificate where applicable
Original medical expenses receipts

Property:
Claim form
Police abstract
Replacement quotation
Witness statement
Adjustment report

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Provide all relevant information i.e. Name of the client,date of loss, nature of loss, registration number and the garage if it’s a motor vehicle, third party involved if any, etc
Register the claim in our AIMS Systems and open a physical file.

All new claims notified must be acknowledged within two (2) working days asking for the relevant document depending on the nature of claim.

Assessor / adjuster will be instructed within a day of notification as long as the claim is valid.

It is absolutely important to be prepared in case of a loss. The following will guide you in the event of a loss.

MOTOR:

Report the accident or theft to the Police immediately but not later than 24 hours and obtain a police abstract

Report the accident to CIC immediately through the given emergency or toll free numbers

Do Not Accept liability in case of an accident

Call AA of Kenya if you need to tow the vehicle from the scene of the accident(for comprehensive insurance only)

Clear with the police and take the vehicle to any of our Recommended garage within nairobi (outside nairobi take the vehicle to a garage of your choice) and Notify us.

Complete and return a claim form obtainable in all our offices and web site.

Attach the Police Abstract and a Copy of the Driving licence of the person who was driving the vehicle at the time of the accident or loss.

NON MOTOR: FIRE AND THEFT

Report to the police immediately and obtain a police abstract

Report the loss to CIC immediately through the given emergency or toll free numbers

Complete and return a claim form obtainable in all our offices and web site giving the replacement cost of lost property

Attach a statement from a watchman/guard or any witness

NON MOTOR: PERSONAL ACCIDENT/ GROUP PERSONAL ACCIDENT

Report the accident to CIC immediately through the given emergency or toll free numbers

Follow the same with a written notification as one awaits to heal

Complete and return a claim form obtainable in all our offices and web site attaching doctor’s prescription and medical bills receipts after a clean bill of health

Attach a police abstract if it was a road traffic accident or assult

Attach copy of death certificate if the accident was fatal

Attach copies of pay slips for the previous three months before the accident if the cover is arranged on salary basis

NON MOTOR: WIBA

Report the accident to CIC immediately through the given emergency or toll free numbers

Follow the same with a written notification as one awaits to heal

Complete and return a claim form obtainable in all our offices and web site

Attach doctor’s prescription and medical bills receipts

Attach form WIBA 1 & 4 obtained from labour office

Attach a police abstract if it was a road traffic accident or assault

Attach copy of death certificate if the accident was fatal

Attach copies of pay slips for the previous three months before the accident if the cover is arranged on salary basis

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