PURPOSE:
To provide coordination and operational support within the department so as to ensure smooth service delivery.
PRIMARY RESPONSIBILITIES:
- Ensuring that Service Level Agreements with the banks are correctly executed and are up to date.
- Preparation of and submission of tender documents.
- Support on risk note analysis and reconciliation for various bank partners.
- Coordinate with the team to ensure monthly service meetings with all bank partners are held and documented.
- Taking minutes of departmental meetings held.
- Working with internal departments to ensure customer instructions are executed and claims settlements are done smoothly to enhance levels of customer satisfaction.
- Ensuring bank officers are constantly updated on claims/refunds process and payment progress for our mutual clients
- Coordinate monthly renewal prelists for all bank partners and sharing them with the banks
- Ensuring top notch customer experience is provided to assigned business partners
| Key Skills, Knowledge, Experience and Behavioural Competencies | ||||||||||||||||||||||||||||||||||||||||||||||||||
These are defined as;
Academic and Professional Requirements
Experience Required:
Behavioural Competencies These are defined as:
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| Special Position Requirements ( Optional section: any travel, security, hazard or related special conditions which apply to the position) | ||||||||||||||||||||||||||||||||||||||||||||||||||
| · The role holder may be required to travel to distant branches or wherever the Company has any interest.
· Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification. |
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If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://cic.co.ke/career/ clearly indicating the position being applied for.
The application should reach us by close of business on 25th May 2023. Please note only short-listed candidates will be contacted. If you do not hear from us by 24th June 2023 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.
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