Claims Centre

1. Motor
• Claim form
• Original police abstract
• Copy of the diving licence for the person driving the vehicle during the accident
• Policy excess
• Assessor’s report

2. Non Motor

• GPA/ PA
• Claim form
• Original medical expenses receipts
• Pay slips for 3 months prior to the accident(for employees only)
• Police Abstract if injuries are due to an road traffic accident or assault
• Death certificate in case of fatal accident

WIBA:
• Forms LD 104, 105,180
• Agreement between the employer and employee
• Pay slip for 3 months prior to the accident
• Police Abstract
• Death certificate where applicable
• Original medical expenses receipts

Property:
• Claim form
• Police abstract
• Replacement quotation
• Witness statement
• Adjustment report

Provide all relevant information i.e. Name of the client,date of loss, nature of loss, registration number and the garage if it’s a motor vehicle, third party involved if any, etc
Register the claim in our AIMS Systems and open a physical file.

All new claims notified must be acknowledged within two (2) working days asking for the relevant document depending on the nature of claim.

Assessor / adjuster will be instructed within a day of notification as long as the claim is valid.

It is absolutely important to be prepared in case of a loss. The following will guide you in the event of a loss.

MOTOR:

• Report the accident or theft to the Police immediately but not later than 24 hours and obtain a police abstract

• Report the accident to CIC immediately through the given emergency or toll free numbers

• Do Not Accept liability in case of an accident

• Call AA of Kenya if you need to tow the vehicle from the scene of the accident(for comprehensive insurance only)

• Clear with the police and take the vehicle to any of our Recommended garage within nairobi (outside nairobi take the vehicle to a garage of your choice) and Notify us.

• Complete and return a claim form obtainable in all our offices and web site.

• Attach the Police Abstract and a Copy of the Driving licence of the person who was driving the vehicle at the time of the accident or loss.

NON MOTOR: FIRE AND THEFT

• Report to the police immediately and obtain a police abstract

• Report the loss to CIC immediately through the given emergency or toll free numbers

• Complete and return a claim form obtainable in all our offices and web site giving the replacement cost of lost property

• Attach a statement from a watchman/guard or any witness

NON MOTOR: PERSONAL ACCIDENT/ GROUP PERSONAL ACCIDENT

• Report the accident to CIC immediately through the given emergency or toll free numbers

• Follow the same with a written notification as one awaits to heal

• Complete and return a claim form obtainable in all our offices and web site attaching doctor’s prescription and medical bills receipts after a clean bill of health

• Attach a police abstract if it was a road traffic accident or assult

• Attach copy of death certificate if the accident was fatal

• Attach copies of pay slips for the previous three months before the accident if the cover is arranged on salary basis

NON MOTOR: WIBA

• Report the accident to CIC immediately through the given emergency or toll free numbers

• Follow the same with a written notification as one awaits to heal

• Complete and return a claim form obtainable in all our offices and web site

• Attach doctor’s prescription and medical bills receipts

• Attach form WIBA 1 & 4 obtained from labour office

• Attach a police abstract if it was a road traffic accident or assault

• Attach copy of death certificate if the accident was fatal

• Attach copies of pay slips for the previous three months before the accident if the cover is arranged on salary basis

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